Refund policy

Last updated: July 11, 2026

This Refund, Return and Cancellation Policy applies to all purchases made through https://m4bnqk-ye.myshopify.com/.

The store is operated by VAY LTD, trading as SCULVA.

By placing an order with SCULVA, you acknowledge that you have read and agreed to this Policy.

1. ALL SALES ARE FINAL

Except where a remedy is required by applicable law, all purchases made through SCULVA are final sale.

We do not accept returns, exchanges, cancellations, or refunds because of:

  • Change of mind.

  • Incorrect size selection.

  • Failure to review the applicable size chart.

  • Fit, comfort, support, or compression preferences.

  • Color, fabric, style, or appearance preferences.

  • Ordering the incorrect product, size, color, quantity, or variation.

  • Minor differences in color caused by lighting, photography, screen settings, or production batches.

  • Minor measurement differences caused by manufacturing processes.

  • Finding the same or a similar product at a lower price after purchase.

  • Failure to apply a promotional or discount code before completing payment.

  • Duplicate orders placed by the customer.

  • Refusing or failing to collect a package.

  • Delays that remain within the delivery estimate communicated at the time of purchase.

Customers are responsible for reviewing all product descriptions, size charts, measurements, colors, quantities, prices, and shipping estimates before completing an order.

2. HYGIENE-SENSITIVE AND BODY-CONTACT PRODUCTS

SCULVA sells products that may be worn directly against the body, including:

  • Shapewear.

  • Bodysuits.

  • Swimwear.

  • Intimate apparel.

  • Compression garments.

  • Underwear-style products.

  • Other bodywear.

For hygiene and safety reasons, these products cannot be voluntarily returned or exchanged after delivery.

We do not accept returns because a product:

  • Feels tighter or looser than expected.

  • Provides more or less compression than expected.

  • Does not create the customer’s preferred appearance.

  • Does not fit because the customer selected the wrong size.

  • Has been tried on, worn, washed, altered, stained, or damaged.

  • Has been exposed to cosmetics, deodorant, perfume, smoke, pet hair, bodily substances, or other contamination.

This restriction does not exclude remedies required by law for products that arrive materially damaged, materially defective, or materially different from the product ordered.

3. ORDER CANCELLATIONS

An order may be cancelled for a full refund only if it has not yet been fulfilled.

Cancellation requests must be sent as soon as possible to:

sculvawear@gmail.com

The cancellation request must include:

  • The customer’s full name.

  • The order number.

  • The email address used to place the order.

  • A clear request to cancel the order.

An order is not cancelled merely because the customer submitted a cancellation request.

The cancellation is only accepted after SCULVA confirms the cancellation in writing.

Once an order has been marked as fulfilled, submitted to a fulfillment partner, handed to a carrier, or processed beyond the point where it can reasonably be stopped, it can no longer be cancelled or modified.

If SCULVA cannot ship an order within the applicable promised shipping timeframe, we will provide any cancellation option or refund required by applicable law.

4. ELIGIBLE PRODUCT CLAIMS

Although ordinary purchases are final sale, SCULVA will review claims concerning:

  • A materially incorrect product.

  • A materially incorrect size or color compared with the order confirmation.

  • A product that arrived materially damaged.

  • A material manufacturing defect that existed at the time of delivery.

  • A product that is materially different from the description shown at the time of purchase.

  • An item missing from the delivered package.

  • A package confirmed as lost before delivery.

  • An order that SCULVA is unable to ship.

  • Any other issue for which applicable law requires a remedy.

The following are not normally considered material defects:

  • Minor loose threads.

  • Minor wrinkles.

  • Removable marks.

  • Minor color differences.

  • Minor measurement differences.

  • Normal packaging damage that does not affect the product.

  • Damage caused by normal wear.

  • Damage caused by misuse, incorrect washing, alteration, excessive stretching, improper storage, or accidental damage.

  • Personal dissatisfaction with the fit, appearance, comfort, support, or compression.

5. 45-DAY CLAIM PERIOD

Claims concerning damaged, defective, incorrect, or missing items must be submitted within 45 calendar days after the recorded delivery date.

For packages that have not been delivered, the customer should contact SCULVA within 45 calendar days after the latest estimated delivery date communicated for the order.

Claims submitted outside these periods may be denied to the maximum extent permitted by applicable law.

The 45-day claim period is not a general return period.

It does not give customers the right to return products because of change of mind, incorrect sizing, fit, comfort, appearance, style, color, or personal preference.

6. HOW TO SUBMIT A CLAIM

Claims must be submitted to:

sculvawear@gmail.com

The customer must provide:

  • Full name.

  • Order number.

  • Email address used to place the order.

  • A detailed explanation of the issue.

  • Clear photographs of the complete product.

  • Close-up photographs of the alleged damage, defect, or incorrect feature.

  • A photograph of the product’s size label.

  • A photograph of the product’s care label.

  • A photograph of the shipping label.

  • Photographs of the external and internal packaging.

  • A photograph showing all items received in the package.

  • Video evidence where reasonably required to verify the claim.

  • Any other information reasonably necessary to investigate the claim.

The customer must retain the product, tags, hygiene protection, original packaging, shipping package, and shipping label until the claim has been resolved.

The product must not be washed, altered, repaired, destroyed, discarded, or returned without written instructions from SCULVA.

Failure to provide reasonably requested evidence may prevent SCULVA from verifying the claim and may result in the claim being denied, except where prohibited by applicable law.

7. CLAIM REVIEW

Submitting a claim does not mean that the claim has automatically been approved.

SCULVA may review:

  • Order and payment records.

  • Product information shown at the time of purchase.

  • Photographs and videos provided by the customer.

  • Fulfillment records.

  • Package weight and shipment details.

  • Carrier tracking information.

  • Delivery confirmation.

  • Customer communications.

  • Previous replacements, refunds, or disputes.

  • Evidence of possible fraud, abuse, or duplicate recovery.

SCULVA may request additional information when reasonably necessary to verify the claim.

8. REMEDIES FOR APPROVED CLAIMS

After approving a claim, SCULVA will determine the appropriate remedy to the extent permitted by applicable law.

The remedy may include:

  • A replacement product.

  • Reshipment of a missing or lost product.

  • Store credit.

  • A partial refund.

  • A full refund.

  • Another appropriate remedy.

SCULVA may choose the remedy based on:

  • The nature of the problem.

  • The value of the affected product.

  • Available stock.

  • Shipping circumstances.

  • The evidence provided.

  • Applicable legal requirements.

Where applicable law requires a specific remedy, SCULVA will provide that remedy.

Store credit will not replace a monetary refund where applicable law requires a refund to the original payment method.

The customer is not entitled to receive both a replacement and a refund for the same item unless required by applicable law.

9. REPLACEMENT PRODUCTS

Where SCULVA approves a replacement:

  • The replacement will normally be for the same product, size, and color originally ordered.

  • A comparable alternative may be offered if the original product is unavailable.

  • The customer may be required to confirm the delivery address.

  • SCULVA may require the original product to be returned before sending a replacement.

  • The customer may not request a different size or color unless SCULVA agrees in writing.

  • The replacement does not create a new general return or exchange right.

10. RETURN AUTHORIZATION IS REQUIRED

Customers must not return any product unless SCULVA has provided written return authorization.

Products must not be returned to:

  • The address shown on the shipping package.

  • The original shipping location.

  • A supplier.

  • A manufacturer.

  • A warehouse shown in tracking information.

  • VAY LTD’s registered office.

  • Any return address found independently online.

The original shipping address is not necessarily an authorized return address.

Where a return is required, SCULVA will provide the correct return instructions and return address after approving the claim.

Unauthorized returns may be refused and do not automatically qualify for a refund, replacement, or store credit.

11. CONDITIONS FOR AUTHORIZED RETURNS

Where SCULVA authorizes a return, the customer must:

  • Follow all written return instructions.

  • Use the return address provided by SCULVA.

  • Ship the product within the stated return period.

  • Use a tracked shipping service.

  • Retain proof of shipment.

  • Include the required return authorization information.

  • Package the product securely.

  • Return all approved products, accessories, packaging, tags, hygiene liners, and promotional gifts where requested.

SCULVA is not responsible for a return package that is lost because the customer failed to use tracked shipping.

12. RETURN SHIPPING COSTS

Where a return is required because SCULVA verified that a materially damaged, defective, or incorrect product was supplied, SCULVA will provide the return arrangement required by applicable law.

The customer must not purchase premium, express, insured, or international return shipping without SCULVA’s prior written approval.

Unauthorized return shipping costs will not be reimbursed unless reimbursement is required by applicable law.

For any discretionary return not caused by a verified SCULVA or fulfillment error, the customer is responsible for return shipping and related costs.

13. DELIVERED BUT NOT RECEIVED PACKAGES

Where carrier tracking shows that a package was delivered, the customer must first:

  1. Check the mailbox, parcel locker, entrance, reception area, side door, mailroom, and surrounding property.

  2. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

  3. Allow up to three business days in case the package was scanned before final handover.

  4. Contact the carrier and request an investigation.

  5. Provide SCULVA with the carrier case or investigation number.

SCULVA may rely on:

  • Carrier delivery scans.

  • Delivery photographs.

  • GPS information.

  • Signature confirmation.

  • Parcel-locker records.

  • Confirmation from reception or building staff.

Packages that are lost or stolen after confirmed delivery do not automatically qualify for a refund or replacement.

SCULVA will review the available evidence and provide any remedy required by applicable law.

14. LOST-IN-TRANSIT PACKAGES

A shipment is not considered lost solely because tracking has temporarily stopped updating.

SCULVA may wait for the carrier’s investigation or for a reasonable period without tracking movement before classifying a shipment as lost.

Where a package is confirmed as lost before delivery, SCULVA may provide:

  • Reshipment.

  • A replacement.

  • Store credit.

  • A refund.

  • Another appropriate remedy.

Where applicable law requires a specific remedy, that remedy will be provided.

15. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information.

SCULVA does not guarantee a free replacement or refund where a package is:

  • Delivered to the address entered by the customer.

  • Returned because an incorrect address was provided.

  • Returned because an apartment or unit number was missing.

  • Refused by the customer.

  • Not collected from a carrier or collection location.

  • Undeliverable because access was unavailable.

  • Forwarded to another address without SCULVA’s approval.

  • Delivered to a freight-forwarding, reshipping, or package-forwarding service selected by the customer.

Where a recoverable package is returned, SCULVA may offer reshipment after the customer pays the applicable additional shipping costs.

Any discretionary refund may exclude actual shipping, handling, storage, return, or carrier costs to the extent permitted by applicable law.

16. FREE GIFTS FOR ORDERS OVER $100

Qualifying orders with a subtotal above $100 may receive a promotional free gift.

Free gifts:

  • Are available while supplies last.

  • Have no cash value.

  • Cannot be exchanged for cash.

  • Cannot normally be returned or exchanged separately.

  • Do not increase the refundable value of an order.

  • May be replaced at SCULVA’s discretion where the free gift arrives materially damaged.

Where a full or partial return is approved and the remaining order value falls below the $100 qualification threshold, SCULVA may require the free gift to be returned.

Where the free gift is not returned, SCULVA may deduct its clearly disclosed retail value from a discretionary refund to the extent permitted by applicable law.

This section does not reduce a refund that applicable law requires SCULVA to provide.

17. PROMOTIONAL AND DISCOUNTED ORDERS

Products purchased through a sale, discount code, clearance offer, bundle, promotional campaign, or gift-with-purchase offer are final sale except where applicable law requires a remedy.

Where a refund is approved for part of a discounted order:

  • Discounts may be recalculated based on the products retained.

  • The refunded amount may reflect the proportional amount actually paid for the affected product.

  • The refund cannot exceed the amount actually paid for the affected product.

  • Promotional benefits may be removed where the remaining order no longer meets the promotional conditions.

18. REFUND PROCESSING

Approved refunds will normally be issued to the original payment method.

After SCULVA issues a refund, the customer’s bank or payment provider may require additional processing time before the funds appear.

SCULVA is not responsible for:

  • Bank processing times.

  • Currency conversion differences.

  • Foreign transaction fees.

  • Bank fees.

  • Payment-provider delays.

This does not limit obligations specifically imposed on SCULVA by applicable law.

19. ORIGINAL SHIPPING CHARGES

Original shipping charges are not refundable for:

  • Final-sale purchases.

  • Customer sizing mistakes.

  • Change of mind.

  • Fit, comfort, style, or preference issues.

  • Discretionary accommodations.

  • Address mistakes.

  • Refused or uncollected packages.

Original shipping charges will be refunded where their refund is required by applicable law.

20. FRAUDULENT OR ABUSIVE CLAIMS

SCULVA may reject unsupported discretionary claims and restrict future purchases where there is reasonable evidence of:

  • False damage or defect claims.

  • False non-delivery claims.

  • Altered, reused, or misleading photographs.

  • Returning a different product from the product supplied.

  • Wearing a product and attempting to return it after use.

  • Multiple accounts being used to bypass policy restrictions.

  • Repeated unsupported claims.

  • Promotion or free-gift abuse.

  • Duplicate refund requests.

  • Fraudulent payment disputes.

  • Threats, harassment, or abusive conduct.

This section does not allow SCULVA to refuse a remedy required by applicable law.

21. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact sculvawear@gmail.com before initiating a payment dispute so that SCULVA has an opportunity to investigate the issue.

Nothing in this Policy removes any lawful chargeback or billing-dispute right.

Where a payment dispute is opened, SCULVA may provide the payment provider with relevant evidence, including:

  • Order and payment records.

  • Product-page information.

  • Checkout disclosures.

  • Policy acceptance records.

  • IP address and device information.

  • Customer communications.

  • Fulfillment records.

  • Tracking information.

  • Delivery confirmation.

  • Carrier evidence.

  • Claim photographs or videos.

  • Replacement or refund records.

  • Evidence of possible fraud or duplicate recovery.

SCULVA may pause its internal claim review while the same matter is actively being reviewed by a payment provider, except where prohibited by applicable law.

22. NO DUPLICATE RECOVERY

A customer may not receive multiple refunds, replacements, store credits, carrier payments, insurance payments, or chargeback recoveries for the same item or loss.

Where a customer has already received compensation for the same issue, SCULVA may deny a duplicate claim or take reasonable steps to recover the duplicate amount.

23. DISCRETIONARY EXCEPTIONS

SCULVA may occasionally offer an exception as a customer-service gesture.

A discretionary exception:

  • Does not create a right to future exceptions.

  • Does not change this Policy.

  • Does not establish a general return or exchange right.

  • May be provided as a replacement, store credit, partial refund, full refund, or another accommodation.

  • May be subject to reasonable conditions communicated before the customer accepts the exception.

24. MANDATORY CONSUMER RIGHTS

Nothing in this Policy excludes, limits, or waives any consumer right or remedy that cannot legally be excluded, limited, or waived.

Where this Policy conflicts with mandatory applicable law, the mandatory legal requirement will apply only to the extent of that conflict.

The remaining provisions of this Policy will continue to apply.

25. CONTACT INFORMATION

For cancellations, claims, refund questions, or return authorization, contact:

VAY LTD, trading as SCULVA
Email: sculvawear@gmail.com
Website: https://m4bnqk-ye.myshopify.com/

Please include your full name, order number, and all requested evidence in your first message.